This website and the terms "we", "us", "our", "Mykonos Cruises" refer to the company "MYKONOS CRUISES", Vat Number 107240369, with their headquarters in Mykonos. The term "you" refers to the customer visiting and/or booking a reservation via our site, as well as any other services the customer may use/download from our website.
The use of this website and the services provided by Mykonos Cruises is subject to the present General Terms and Conditions, which apply to all online bookings. Mykonos Cruises operates as an agent of services provided by the suppliers of each travel services. Each supplier has its own terms and conditions govern its products and services. Please ensure that you have both read our own general terms and conditions as well as the terms and conditions of the relevant suppliers before you complete any transaction with us. By booking and purchasing a ticket or any other services provided by Mykonos Cruises, means that you have agreed and accepted the General Terms and Conditions of Mykonos Cruises. Should you violate any of the general terms and conditions of the website, Mykonos Cruises has the authority to reject your reservation orders.
Upon completion of the relevant fields through our booking form on our website, you give explicit mandate to Mykonos Cruises to act as the broker in providing travel services, either by the requested supplier or any other travel services. This excludes any bookings done through our call-centre or reservations made at our premises. After booking and purchasing a boat ticket or any other travel service through our website, you shall receive confirmation of your booking and purchasing by e-mail. You are obliged to verify the accuracy of the confirmation data and immediately inform Mykonos Cruises within the same calendar day for any discrepancies or errors in the original registered reservation. In case of late reporting to Mykonos Cruises of any errors and discrepancies, Mykonos Cruises bears no responsibility and you are not entitled to back out of the contract.
Electronic Ticketing (e-tickets)
Boat tickets are sent to you by e-mail as electronic tickets (e-tickets). Your reservation and tickets data are automatically transferred to the respective boat’s system. After issuing a ticket, you shall receive a second e-mail with the number of your e-ticket, which you must print in order to use it at the boat during check in. If the number of your e-ticket is written in the first e-mail, you shall not receive further confirmation. Your name in the reservation system should match your identity and identification documents used for traveling.
Mykonos Cruises has no liability for any changes in prices, booking fees and cancellation of your trip by the supplier of travel services. The remuneration of Mykonos Cruises, as mediator, is included in the total price of the provided services.
For boat tickets reservations through our website, payment is possible by credit card whilst bank deposit or electronic transfer may also be available. Before payment, Mykonos Cruises is not obliged to transfer any boat tickets or any other travel documents to you. Mykonos Cruises may ask you to submit any evidence regarding your address, a copy of your credit card or bank deposit account, before issuing your ticket.
When the transaction with the Credit Card did not pass through the 3D Secure Authentication procedure boat tickets S.A has the right to ask for transaction confirmation by the issuing bank of the card holder. In case negative/no answer is being received for security reason the transaction can be cancelled and the amount will be refunded in full without any further obligation towards the client. The above is communicated to the client via e-mail and sms to the contact details inserted during the reservation.
Mykonos Cruises has absolutely no responsibility for your travel documents (passports, visas etc). You, alone, are obliged to make sure that you have the necessary travel documents ensuring your eligibility to use the travel service you have purchased.
Cancellations – Changes
The possibility to change or cancel a boat ticket, a trip or any other travel service purchased, is subject to the policy terms and conditions governed by each supplier to which Mykonos Cruises has no influence. Changes, cancellations and refunds of tickets or services may not always be possible. Costs may arise in case a ticket or travel service is changed or canceled, that is determined by the travel service provider. To this effect, all tickets and travel services are followed by detailed purchase rules and restrictions for any possible changes, possible refund charges, etc as provided by the travel suppliers. It is mandatory that you read and accept these rules before making and completing any online reservation.
Exclusion of Liability
Mykonos Cruises is not liable in case of the non-availability of services or products by the supplier, errors, omissions or refusals of the supplier, injury, death, property damage or other damages which may result from the supplier’s services, delays, cancellations, overbooking, strike, force majeure, which are not under our direct control, the privacy policies regarding any other internet websites and the information provided and published by each supplier regarding the provision of services.
For use of the application you must be over the age of 18 and undertake the liability for any use of this website by minors on your behalf. You are obliged to use the website according to the law and complying with our general terms and conditions. Any use of the application for misleading purposes or profit, or purposes that could cause any damage to the provision of services is prohibited. Any non-legitimate action in the use of this website shall result in your exclusion from accessing the services provided.
The contents of this website are the exclusive property of Mykonos Cruises. Any copying, distribution, reproduction, process, sale, deception of the public regarding the real provider of this website, is strictly prohibited.
Supporting the charitable work of non-profit organizations, foundations or other clubs, Mykonos Cruises may give you the opportunity to donate a nominal amount in order to support these actions. The nominal amount is determined each time between Mykonos Cruises and the respective foundation/institution/club and shall be charged additionally to the total service fees. Mykonos Cruises shall send you an electronic confirmation of your donation. Should you choose to donate the nominal amount, Mykonos Cruises informs you that your personal information (name and e-mail) shall be communicated to the respective foundation/institution/club solely for the purpose of them being informed of your donation and in no other case will your personal information (name and e-mail) be processed or used for other purposes. Should you choose to donate the nominal amount, you hereby declare that you agree and consent to the communication of your personal information (name and e-mail) to the respective foundations/institutions/clubs. Finally, Mykonos Cruises informs you that in case of cancellation of your ticket the nominal amount is not refundable.
Modification - Renewal of the General Terms and Conditions
Mykonos Cruises reserves the right to modify or renew the above Terms and Conditions regarding the use of this website, at any time, without having any obligation to inform the User.